Moved is a Win-Win For AvalonBay Residents and Leasing Teams

Creating a better way to live drives the purpose of AvalonBay Communities, Inc., an equity REIT that delivers a superior lifestyle for residents. With core values that include a commitment to integrity, a spirit of caring, and a focus on continuous improvement, AvalonBay believes that improving the move-in experience for new residents is one way to demonstrate those values. 

Rhett Mitter, Senior Director of Product Management for AvalonBay, describes why the company turned to Moved to simplify and automate the move-in process for its nationwide portfolio of 275 communities and 85,000 units.

“We began working with Moved in Q2 of 2020 after realizing that their platform was in alignment with what we intended to build ourselves,” Rhett explained. “They have been an absolute pleasure to work with as they are always responsive and forward-thinking about how to streamline the move-in process and improve the customer experience.”

Rhett went on to describe how Moved enhances the other efficiency measures that AvalonBay has already implemented for its onsite teams.

Our team members love the Moved platform. Now, they can view all of their move-ins in one place — something we never had before. In essence, Moved has removed the burden on our associates by automating the move-in process, making it intuitive and easy.

Rhett continued to explain, “For example, our associates no longer have to key in renters insurance policies and are empowered to maintain high compliance rates among our renters.”

Rhett estimated that 95% of the households they invite to use Moved signup and engage. Having the ability to complete all the tasks leading up to moving day, all in one place, saves time and increases enrollment in ancillary services.

Honestly, I feel like the Moved self-service platform is going to be table stakes in our industry for improving the customer journey through self-service options.

“It gives residents the ability to do things like sign up for Internet service or enroll in our renters’ insurance on their own time, and it frees up our associates’ time. It’s a win across the board,” he explained. 

Rhett added that AvalonBay is rolling out two new ancillary services to new residents thanks to the efficiency of the Moved platform and that the early numbers are showing promise for increased conversions.

Learn more about Moved and how we can improve the move for your residents, save time for your teams and boost your ancillary service revenue.

Tips to Spice Up Your Balcony for Summer

The days are getting longer and the sunsets are getting prettier. What better way to appreciate the warmer weather than to prep your balcony for summer?

1. Set the mood with string lights.

Gonna be spending the evenings on your balcony? String lights are the perfect way to complete create an ambient mood. Places like Lowe’s and AtHome have tons of options including solar ones if your balcony gets some sun during the day.

Want a cheap option? The Christmas lights you have sitting in the back of your closets work great as well!

2. Hang some curtains or tapestries for extra privacy.

One of the biggest downsides of living in a city is the lack of privacy. Have a balcony that’s really close to neighbors? Hang a tapestry or curtain to act as second wall to your balcony. Will you seem anti-social and unfriendly? Maybe a little. But aren’t you past pretending at this point?


3. Rugs add homeyness to your balcony.

Rugs are the ultimate way to make your space extra cozy (and prevent foot splinters). From a design perspective, use a rug that doesn’t cover the entire balcony. It’s visually pleasing to pair a rug with the wood or concrete elements of the balcony’s floor.


4. Create your own world with plants.

Plants are a great way to accentuate the homey feel of your balcony. They can also be functional for chefs (or wannabe chefs). Some easy herbs to get started with are rosemary, basil, cilantro, thyme and mint. You can pick up seeds or seedlings at your local nursery, garden center or home improvement store.


Pro tip: Get a hanging planter like the one above to save you some precious floor space!

5. Don’t go overboard on furniture.

Furniture really depends on what you want the functionality of your space to be. When furnishing your balcony though, it’s important to remember that less is more in small spaces. If you want to entertain people (we envy the fact that your balcony is large enough for this), you probably need at least a few chairs. If you’re creating more of an unwinding space, maybe a sofa or even a day bed will do the trick.


The most important thing is to get creative! Find unique seating options like this hanging chair (pictured above) that is super comfy and also gives the illusion of more floor space, making your balcony feel bigger.

Want some extra balcony inspiration. Keep scrolling:






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