Moved Milestones: A Look Back at 2023

As we start the first few days of 2024, let’s take a moment to celebrate the milestones from 2023.

Here’s what has shaped our journey:

1. Empowered 2,700+ properties and over half a million units to create seamless resident onboarding and offboarding experiences. 🚀


2. You asked, we delivered. Our teams released exciting new and upgraded features to make on-site operations effortless, including some of the highlights:

-6 new task types (including Pet & Vehicle registration) across post-approval, post-lease sign, and move-out workflows.
-More configuration options for key pick-up and elevator reservation scheduling.
-Expanded PMS Integrations where available for syncing documents and data back to Yardi, Entrata, and ResMan.
-PMS Sync logging and manual sync options.
-Intelligent email reminders to residents and admins to increase engagement and improve preparedness for a smooth move-in day!


3. Proudly partnered with some of the nation’s top NMHC Property Management Groups, including Asset Living, the third largest in the industry. 🥂

Read more about our partnership with Asset Living here.


4. Redefined multifamily moving with an exclusive partnership with U-Haul, ensuring a smoother process for residents and teams.

Read more about the exclusive partnership with U-Haul x Moved here.


5. Drumroll, please. We automated 350,000+ tasks, resulting in 250,000+ hours saved, significantly cutting operational costs. 🛠


To our clients, partners, team, and advocates — your impact has shaped Moved into what it is today, and we’re profoundly grateful for that.

Here’s to an exciting 2024 ahead!

Connect with our team here to learn more about Moved’s resident onboarding and offboarding platform for multifamily.

Emily Burke Promoted to Vice President of Marketing at Moved

Moved proudly announces the promotion of Emily Burke to the role of Vice President of Marketing. Emily’s exceptional contributions and innovative strategies have significantly impacted the company’s growth within multifamily.

Adam Pittenger, the Founder & CEO of Moved, says, “Emily has been instrumental in helping us introduce Moved to the Multifamily market. When she first joined, operational software for onboarding and offboarding residents was a new concept for property managers. Now, as a direct result of Emily’s work, the industry has taken notice – leading to the growth of Moved and consequently the accelerated adoption of technology in residential real estate.”

Emily’s tenure at Moved has been marked by her visionary approach and commitment to pioneering technology in residential real estate. Her strategic initiatives have not only elevated the company but have also reshaped industry norms, fostering a culture of innovation.

To learn more about Moved’s resident onboarding and offboarding platform get in touch with our team here.

Captivating Gen Z Apartment Renters From Day One

Embracing technology is key to making a lasting impression on Gen Z renters, with 62% of Gen Z saying apartment technology is “extremely important” or “very important” when looking for a new apartment, according to a RentCafe survey. This generation has an innate connection with advanced technology, and incorporating it into the renting experience can significantly impact their decision-making process.

In a world where smartphones are an extension of themselves, Gen Z craves seamless connectivity and convenience. So, how can property managers captivate these tech-savvy individuals from the get-go?

-Virtual Tours: Traditional in-person tours are on the way out as virtual opportunities take the forefront. Providing virtual tours on your website allows potential renters to explore properties from the comfort of their screens. This not only saves time but also appeals to their preference for digital convenience.

-Tech-Centric CX: Integrate chatbot services, AI, and renter tools into your online platform. Instant responses and user-friendly interfaces will impress and engage renters, who value efficiency and quick access to information.

-Advanced Move-In Tech: Simplify the move-in experience with tech-driven solutions. Digital move-in checklists, online access to property manuals, a marketplace for moving services, to even smart home setup guides can make settling into a new space smoother and more intuitive.

-Online Payments: Simplify the rental process by offering online payment options. This streamlines transactions and aligns perfectly with their preference for digital transactions over traditional methods.

-Active Social Media Presence: Engage with Gen Z through social media platforms, particularly TikTok, Instagram, and Snapchat. Showcase properties, share informative content, and respond promptly to inquiries. A vibrant online presence speaks volumes and resonates with this digitally connected generation.

-Tech-Enabled Amenities: Elevate the rental experience with tech-infused amenities. Smart locks, high-speed internet, and controlled access communities are appealing features. Offering designated rideshare pickup/drop-off spots and allowing doorbell cameras aligns with their lifestyle preferences.

-Futuristic Clubhouse: Create communal spaces that mirror their day-to-day environment. A clubhouse equipped with the latest gadgets, comfortable workspaces, and collaborative areas reflects a forward-thinking community that these renters would find enticing.

By catering to their tech-centric and self-serve preferences, property managers can stand out and make a remarkable impression on Gen Z. Embracing technology isn’t just about being up-to-date; it’s about speaking their language and understanding their lifestyle needs. So, in the realm of renting, remember: tech is king to wowing Gen Z!

Looking to learn more about how to automate your resident move-ins and move-outs? Get in touch with Team Moved here.

U-Haul Signs Exclusive Partnership with Moved to Support the Multifamily Industry and Renters

PHOENIX (Oct. 27, 2023) — U-Haul®, the industry leader in DIY moving and self-storage, today announced an exclusive partnership with resident technology company Moved™.

The agreement includes exclusive rights for both U-Haul and Moved’s business-to-business-to-consumer (B2B2C) software, which streamlines the onboarding and offboarding process for tenants of multifamily communities.

It’s a first-of-its-kind commercial agreement for U-Haul, which has been providing movers with affordable mobility solutions since 1945. This also marks the first outside investment of U-Haul in a software firm.

The U-Haul Tenant Moving Services division is an ideal partner for Moved, which addresses the need of multifamily housing owner-operators to offer tenants an easy and efficient “one-stop shop” for move-in and move-out services.

Visit Moved.com to learn more, or book a demo here.

“Renters have been turning to U-Haul for 78 years, and we’ve been there with the expertise to help,” stated John “JT” Taylor, President of U-Haul International.

“This partnership is another way for us to reach renters and make their moving experience better. It puts the world’s largest DIY moving fleet at their fingertips, as well as U-Haul self-storage, U-Box portable moving containers, moving supplies, and localized access to 7,000 Moving Help Service Providers® and 23,000 U-Haul rental locations. Putting customers first is what U-Haul is about. Moved is another way to help us achieve that.”

Renters move every two years on average. As the multifamily housing landscape continues to change, owner-operators face challenges like increasing costs, lower occupancy rates, and evolving resident expectations.

When residents move in (or out) of apartments, they anticipate a smooth and user-friendly experience. Moved and U-Haul help alleviate stress and improve tenant satisfaction while providing the most cost-effective solutions.

Moved streamlines administrative tasks for management companies, reduces inefficiencies, and, most importantly, provides a better moving experience for tenants.

“Moved is on a mission to eliminate stress from moving – for multifamily owners and operators, as well as their residents,” stated Adam Pittenger, CEO of Moved. “Partnering with an iconic brand like U-Haul marks a significant milestone in our journey to achieving that goal and delivering a world-class moving experience.”

About U-HAUL 

Founded in 1945, U-Haul is the No. 1 choice of do-it-yourself movers with more than 23,000 rental locations across all 50 states and 10 Canadian provinces. The enhanced U-Haul app makes it easier for customers to use U-Haul Truck Share 24/7 to access trucks anytime through the self-dispatch and self-return options on their smartphones through our patented Live Verify technology. Our customers’ patronage has enabled the U-Haul fleet to grow to 192,200 trucks, 138,500 trailers and 44,500 towing devices. U-Haul is the third largest self-storage operator in North America with 959,000 rentable units and 82.3 million square feet of self-storage space at owned and managed facilities. U-Haul is the top retailer of propane in the U.S. and the largest installer of permanent trailer hitches in the automotive aftermarket industry. We were recently named one of America’s Best Large Employers (Forbes, 2023); a Best for Vets Employer (Military Times, 2022); and one of the Healthiest Workplaces in America (Healthiest Employers, 2022). Find careers at uhauljobs.com. Get the U-Haul app from the App Store or Google Play.

About Moved

Moved is a fully integrated, web-based software platform designed specifically for multifamily communities to create efficiency on-site by automating the move-in and out process, delivering an unforgettable experience for residents, and driving ancillary revenue. The interface guides residents through tasks required by the property they’re moving to or from – everything from uploading renters insurance, reserving elevators and loading docks to scheduling key pick-ups. This transparent, self-serve dashboard makes moving easy for residents while automating tasks for property management teams. Moved is an open platform that integrates easily with Yardi, RealPage, ResMan, Entrata, and more.

Moved Announces Jason Deppen’s Promotion to Chief Operating Officer (COO)

Paving the Way for Continued Growth and Innovation in Resident Engagement Software.

Moved is excited to announce the promotion of Jason Deppen to the position of Chief Operating Officer (COO). This promotion comes at an important time for the company, as Moved solidifies its position as the industry leader through strategic partnerships with esteemed organizations like U-Haul and prominent property management companies such as Asset Living

Jason has been instrumental in Moved’s success, consistently demonstrating exceptional leadership skills and contributing significantly to the company’s mission over the past year and a half. His profound understanding of the industry landscape and commitment to operational excellence have played a pivotal role in propelling Moved to new heights and ensuring top-notch service for the company’s rapidly growing client base.

With a proven track record of driving operational efficiency and fostering a culture of collaboration and innovation, Jason is poised to lead Moved into its next phase of growth and development. His insights into the evolving needs of residents and property management teams have profoundly shaped the company’s product strategy and enhanced user experience.

“Jason is a mission-driven, customer-obsessed, culture-carrying leader,” says Adam Pittenger, CEO of Moved. “Since joining the company, he has jumped into every facet of our business and added value. With the company’s recent and impending growth, it’s crucial we have the right operational leader in place to shepherd us into the future. Jason is that and more. I’m thrilled to announce his well-deserved promotion to COO.”

View recent releases from Moved:

U-Haul Signs Exclusive Partnership with Moved to Support the Multifamily Industry and Renters

Asset Living Partners with Moved to Automate Resident Onboarding for Enhanced Efficiency and Experience

To learn more about Moved’s resident onboarding and offboarding software, get in touch with our team here.

Asset Living Partners with Moved to Automate Resident Onboarding for Enhanced Efficiency and Experience

We are thrilled to announce our partnership with Asset Living, an NMHC Top 3 Manager with over 200,000 units. This collaboration represents a significant milestone in the industry, bringing together Asset Living’s expertise and Moved’s cutting-edge technology to revolutionize how residents are welcomed, optimize property operations, and drive revenue growth.

The partnership signifies a shared vision for fostering community and driving positive change in the multifamily onboarding and offboarding experience. By embracing innovation and leveraging advanced self-serve technology, this partnership establishes a new standard of excellence in property management.

This is an exciting moment for Moved as we continue our mission to redefine the resident experience in multifamily housing. By joining forces with Asset Living, a company known for its unwavering dedication to creating vibrant communities, we can make a substantial impact in improving the resident onboarding and offboarding process on a larger scale.

Welcome, Asset Living! We look forward to celebrating many more exciting milestones together!


Looking to learn more about how Moved can automate your resident move-in and move-outs? Get in touch with our team here.

Heading to OPTECH 2023? Stop by our booth from November 1-2nd at the Wynn, Las Vegas! Booth: 337

How to Find a Roommate for Your Apartment

Whether you’re moving to a new city or just looking for a new roommate in your current one, finding the right person to share your living space with can be challenging. After all, you want to ensure that you live harmoniously with your new roommate. Luckily, there are several effective strategies you can follow to find the perfect roommate for your apartment. In this blog post, we’ll walk you through the process step by step.

1. Start by making a list of what you want in a roommate.

Every person is unique, and so is their ideal roommate. To kickstart your roommate search, begin by creating a roommate wish list. Consider the following factors:

-Personality traits: Do you prefer an introverted, laid-back roommate or someone outgoing and funny?

-Cleanliness: How important is it that your roommate keeps the shared space clean?

-Relationship: Are you looking for a close friend or merely someone to share expenses with?

-Number of roommates: Determine whether you’re comfortable with more than one roommate.

Additionally, think about your own qualities and preferences, such as your cleanliness habits and lifestyle. This self-reflection will help you identify what you truly value in a roommate.

2. Turn to friends, family, and coworkers to find a trustworthy roommate.

Your existing social network can be a valuable resource when searching for a roommate. Reach out to friends, family members, and coworkers to inquire if they know anyone who’s also in need of a roommate. While this approach can be convenient, remember that compatibility as friends doesn’t always translate to compatibility as roommates. Ensure that your prospective roommate aligns with your wish list and lifestyle.

3. Go online to find your new roomie.

If your personal connections don’t yield a suitable roommate, it’s time to explore online options. Leverage your social media networks to cast a wider net. Platforms like Facebook, Instagram, and Twitter can be used to announce your roommate search to your network, and you may even find relevant groups and hashtags to join. This outreach can help you connect with potential roommates or those who can introduce you to potential candidates.

Additionally, consider using roommate finder apps like RoomieMatch and Circle, which are specifically designed to connect people seeking roommates. These apps often use algorithms to match you with individuals who share your schedule, interests, and preferences.

4. Ask the right questions when you find a potential roommate.

Once you identify a potential roommate, don’t rush into signing a lease together. Ask detailed questions to ensure compatibility:

-How often do you clean?
-Have you ever paid your rent late?
-How often do you have parties or invite friends over?
-What is your daily schedule like?
-Do you have pets or plan to get one?
-What is your preferred thermostat temperature?
-Do you smoke?

5. Decide what’s important to both roommates.

Open and honest communication is crucial when selecting a roommate. Discuss these key topics:

-Rent: Determine the amount each roommate is willing to contribute and how expenses will be divided.
-Apartment amenities: Decide on must-have amenities and preferences.
-Apartment size and room allocation: Agree on the apartment’s size, number of bedrooms, and how rooms will be assigned.

6. Write and sign a roommate agreement before taking the plunge.

Before signing a lease, create a roommate agreement between you and your potential roommate. This document outlines rules and expectations, helping prevent conflicts down the line. Key elements to include in the agreement are:

-Payment responsibilities for utilities and communal expenses.
-Cleaning schedules and chore assignments.
-Guidelines for noise levels and guests.
-A roommate agreement provides clarity and sets the foundation for a harmonious living arrangement.

7. Use Moved to coordinate your move-in details with your roommate.

Moved allows both you and your roommate to coordinate and complete all your move-in tasks in one place.

By following these steps and considering technologies to manage living and moving with a roommate like Moved, you can simplify the process and enjoy a living experience with your new roommate.

 

Crafting the Perfect Move-In Experience: Webinar Recap

In today’s fast-paced world, where renting has become a lifestyle choice for many, property managers are facing a significant challenge: crafting the perfect move-in experience for their residents. Recent statistics reveal that 64% of renters consider moving to be the number one stressful event in their lives. This underscores the importance of making a strong first impression and ensuring a smooth transition for new residents.

In our recent webinar with Christina Greiner, one of our Customer Success Managers at Moved, and Erica Patterson at ManageGo, we delved into the crucial aspects of creating unforgettable move-ins. Here are the highlights from our discussion:

The Significance of the Move-In Experience

1. Experience Over Everything: According to research, a staggering 84% of renters believe that the move-in experience is just as important as the quality of the apartment itself. This shift in perspective emphasizes the need for property managers to prioritize resident satisfaction right from the start.

2. Retention Rates: Get the move-in experience right, and you’ll reap the rewards. Statistics show that when residents have a seamless move-in experience, 79% of them remain satisfied at lease renewal. This leads to higher retention rates and a more stable resident base.

Challenges Faced by Property Managers

1. Increasing Expectations: 75% of property managers have noted that resident expectations have grown in the past year. This puts added pressure on property management teams to deliver top-notch services.

2. Lack of Tools: Shockingly, one in four property managers reports that their work suffers because they lack the necessary tools or technology to streamline their responsibilities. This inefficiency can lead to lost time and frustrated residents.

3. Manual Tasks: On average, property managers spend 156 hours a month on manual tasks that could easily be automated. This time could be better utilized for improving resident experiences or higher priority tasks.

Automating the Resident Onboarding Process

1. Visual Dashboard: Property managers can enhance their efficiency by using a visual dashboard that centralizes all move-in-related tasks in one platform. This simplifies the process and ensures nothing falls through the cracks.

2. Auto-Reminders: Automation can also be applied to send timely reminders to both property managers and residents, ensuring that tasks are completed on schedule.

3. Exclusive Discounts: Partnering with vendors to provide exclusive discounts can add value to the move-in experience and save residents money, making them happier from day one.

Personalization for a Memorable Move-In

1. On-Site Staff Welcoming: Nothing beats a warm welcome from on-site staff on the day of move-in. Personal touches like this go a long way in making residents feel valued and at home.

2. Move-In Gifts: Small gestures, like a welcome gift, can make a big difference in creating a positive first impression. Read our ‘Move-in Gift Ideas’ blog for more inspo!

3. Exclusive Events: Hosting exclusive events for new residents fosters a sense of community and helps them settle in more comfortably.

4. Gamification: Engaging residents in activities like scavenger hunts can be a fun way to help them familiarize themselves with the property.

The Action Plan Recap

To create a 5-star move-in, property managers should consider the following steps:

1. Automate Onboarding: Implement an automated onboarding process to streamline tasks and save time.

2. Offer Moving Support: Provide resources such as moving company recommendations and quotes to make the move less stressful.

3. Digital Checklists: Offer digital move-in checklists to keep residents organized and informed.

4. Prioritize Personalization: Go the extra mile to personalize the move-in experience with thoughtful touches.

The Ripple Effect

By focusing on resident satisfaction, property managers not only lay a solid foundation for long-lasting retention but also benefit from:

-Residents who become advocates for your building, leading to positive word-of-mouth advertising.

-Substantial time and money savings through automation.

Listen to the full webinar!

To learn more about how Moved can help enhance and automate your resident onboarding experience, get in touch with our team here.

Thoughtful Move-In Gifts for New Residents

Moving into a new home is an exciting yet sometimes overwhelming experience. As a neighbor or a property manager, one way to make this transition smoother and more memorable is by offering thoughtful move-in gifts to new residents.

These gestures not only create a warm and welcoming atmosphere but also help foster a sense of belonging and community. Below are a variety of move-in gift ideas to leave a lasting positive impression on your residents!

1. Welcome Basket

A classic and always appreciated move-in gift is a welcome basket filled with essentials and treats. Consider including items such as a scented candle, hand soap, reusable grocery bags, snacks, and even a local area guide. This basket not only provides practical items but also shows that you’ve put thought into making the newcomers feel at home.

2. House Plants

Nothing adds life and vibrancy to a new space quite like a houseplant. A potted plant, whether it’s a resilient succulent, an elegant snake plant, or a colorful orchid, can instantly brighten up a room and make it feel more inviting.

3. Customized Doormat

Help your new residents add a personal touch to their new abode with a customized doormat. Whether it’s a cheerful greeting or a funny quote, a doormat is a practical and decorative gift that sets a welcoming tone right from the entrance.

4. Local Goodies

Introduce the flavors of the neighborhood by gifting them a selection of local goodies. This could include a bottle of locally produced honey, artisanal chocolates, gourmet coffee beans, or a selection of jams and spreads unique to the region. It’s a great way to help them explore the local food scene.

5. DIY Home Maintenance Kit

Moving into a new place also comes with setting up new furniture, mounting TVs, hanging up photos, etc. Provide your residents with a small DIY home maintenance kit that includes a hammer, screwdrivers, rental-friendly picture hanging supplies, and other basic tools. It’s a practical gift that shows you care about their comfort and convenience.

6. Local Artwork

Help establish a connection to their new surroundings by gifting them a piece of local artwork. It could be a print of a famous landmark, a painting by a local artist, or even a photograph capturing the beauty of the area. Art has a way of making a space feel personal and connected to its environment.

7. Neighborhood Scavenger Hunt

Put together a list of interesting or unique spots in the neighborhood and create a scavenger hunt for the new residents. This interactive gift will help them get familiar with their surroundings while having fun.

8. Welcome Picnic in the Park/Pool

Organize a neighborhood picnic in a nearby park or at your pool. Invite new residents to join in the relaxed atmosphere. This casual gathering encourages mingling and creates opportunities for meaningful conversations.

9. Handwritten Welcome Card

And, of course, never underestimate the power of a handwritten note! Craft a warm and friendly welcome card expressing your excitement about their arrival and offering any assistance they might need as they settle in. This simple gesture goes a long way in making them feel at home.

Multifamily Budgeting Tips: Re-Demoing & Partner Collaborations

Staying on top of the latest tools and technologies can be a daunting task, especially in multifamily property management. With a myriad of products and partners at your disposal, it’s easy to miss out on potential efficiencies and cost-saving opportunities. That’s why our team of seasoned multifamily professionals has come together to craft a set of invaluable tips to guide you through the budgeting season!

Re-Demoing: Unveiling Hidden Value in Existing Tools

In a constantly evolving industry, it’s essential to recognize that the products and partners you rely on have likely expanded their offerings since your last interaction. From added features and enhanced integrations to improved reporting and analytics, these updates often hold the key to optimizing your operations.

Creating a Productive Vendor Meeting Framework

The secret to harnessing the full potential of these meetings lies in creating a time-sensitive framework. Here are two key elements to consider:

1. Time Restrictions: Recognize that time is a valuable resource. Commit to keeping meetings to 30 minutes or less. Even shorter sessions (20 minutes, for instance) can yield productive results when focused on key priorities.

2. Clear Objectives: Communicate your intention to your vendors. Let them know that you’re seeking to optimize your operations and identify areas of improvement. This not only helps your partners tailor their presentations but also ensures that your goals align.

Tangible Benefits: A Month of Transformation

After implementing this strategy, the outcomes are transformative:

1. Productive Conversations: Engaging with partners in focused sessions leads to fruitful discussions that can open new avenues of time savings for your teams.

2. Rapid Knowledge Growth: You can level up your expertise in a short time frame by capitalizing on your vendors’ insights and expertise.

3. Operational Efficiencies: Unearthing new tools and features can lead to streamlined processes that save time and effort

4. Cost Savings: Consolidating tools based on the guidance of your current tech stack’s POC can lead to reduced spend, benefiting your financials.

The Power of Partner Collaboration

Connecting with vendors isn’t just about transactions; it’s about collaboration. Vendors are experts in their domains, and their insights can be invaluable. Rather than merely upselling, a good partner seeks to enhance your existing toolkit, helping you do more with what you have.

Taking Action: Implementing the Strategy Into Budget Season

Consider these steps:

1. Prioritize Meetings: Carve out intentional time for vendor meetings, making them an integral part of your annual budgeting process.

2. Designated Time Matters: Keep the meetings focused and time-bound, maximizing results within the allocated timeframe.

3. Set Objectives: Clearly communicate your goals to your partners, ensuring that their recommendations align with your priorities.

4. Evaluate and Implement: After your meetings, carefully evaluate the recommendations and implement changes that align with your business goals.

Embrace the Change

By regularly engaging with your vendors, you can transform change from a challenge into an opportunity. The process might seem overwhelming initially, given the number of tools at your disposal, but the rewards are significant. With just 20-30 minutes of your time, you can unlock efficiencies that make a real difference in your property management endeavors & budgeting season.

If you’re a Moved client or someone curious about our services, let’s talk! Book a time to chat and discover how we can help you optimize your multifamily resident onboarding and off-boarding. Book time here.

Milford Management Doubles Productivity and Ancillary Service Revenue

 

For more than 80 years under the Milstein Properties umbrella, Milford Management has been synonymous with the most exacting standards of excellence in the real estate industry. As a full-service organization, they are committed to providing the highest level of professional services to their residents with unwavering dedication and integrity. Today, Milford Management stands as one of the largest managing agents of the premier residential real estate in New York City.

According to Kent Bullis, Head of Residential Real Estate for Milford Management, working with Moved has dramatically improved the move-in process for their residents over the past year.

As someone who oversees the marketing of all of Milford Management’s properties, totaling 2,500 apartments across 13 different buildings in their portfolio, as well as the sales and onboarding teams, you can imagine how important efficiency and customer service are to Kent. 

“Before we began using the Moved application, the move-in process was disjointed,” he explains. “We’ve seen a lot more connectivity between the leasing staff and our tenants as a result of the fluid move-in experience that Moved provides.”

Milford Management staff members have realized tremendous productivity due to efficiencies gained by using Moved. Kent stated that there were more than 700 move-ins during the past year, double the amount they have in a typical year.  

“While we have doubled our capacity in a nine-month period, Moved has enabled us to handle that additional workload without a hiccup and without adding more staff. Essentially, Moved has saved us a considerable amount of time for each client and each client interaction, allowing us to focus on providing personalized customer service,” Kent said. 

Kent also stated that the ancillary services that Moved has built into its application had been a game-changer for Milford Management.

Since we’ve implemented Moved, our conversion rate for all of our ancillary services has gone up 100 percent. We can now get new tenants to sign up for ancillary services we’re able to provide and activate when they take possession of their unit rather than trying to capture their enrollment days or weeks after they’ve moved.

Another challenge that Moved has eased is the back-and-forth interaction between tenants and onsite staff to gather pertinent insurance information. Kent explained, “It used to be arduous. The Moved platform has given us the ability to see when a tenant fills out their insurance information and receive an electronic copy of that proof of insurance before they take possession of a unit. By self-guiding on their own schedule, they are able to find an opportunity to correctly file the right documents and move through the onboarding process to one of our properties more seamlessly.”

To learn more about how you can improve efficiencies and increase revenue while making the move-in experience seamless and enjoyable for your tenants, contact us to schedule a demo.

The Power of First Impressions: Resident Experience and Onboarding

When it comes to resident onboarding, the first impressions and experiences of new residents can set the tone for their entire tenure in a multifamily building. The significance of this initial period cannot be overstated. So, let’s delve into some experience metrics and uncover the secrets to unlocking the full potential of move-ins! 🔑🌟

1️⃣ The Timeline: Research shows that the first 90 days of a resident’s stay are critical for establishing a positive experience. During this period, residents form lasting impressions and decide whether they feel welcomed and supported within the community. It is essential to prioritize a seamless move-in during this crucial window.

2️⃣ The Power of Personalization: Personalized onboarding experiences can leave a lasting impact on new residents. A study found that 80% of consumers are more likely to make a purchase when brands offer personalized experiences. Similarly, tailoring the move-in journey to individual residents’ needs and preferences can significantly enhance their satisfaction and sense of belonging.

3️⃣ Building Trust and Confidence: Trust is a vital component of any customer relationship, and onboarding is the foundation for building trust with new residents. The Harvard Business Journal indicates that 63% of consumers trust businesses more if they offer a positive onboarding experience. By establishing trust from the outset, multifamily can foster long-term resident loyalty.

4️⃣ Reducing Churn: The quality of the move-in process can directly impact resident retention rates. Similarly, teams that prioritize comprehensive move-ins can reduce resident turnover and minimize the associated costs.

5️⃣ Resident Feedback and Continuous Improvement: Engaging residents for feedback during the onboarding process can lead to valuable insights and continuous improvement. According to Forbes, 68% of consumers believe that a company’s willingness to listen to feedback is an indicator of good customer service. Actively seeking resident input allows apartment buildings to refine their welcome strategies and better meet residents’ evolving needs.

6️⃣ The Ripple Effect: Satisfied residents are more likely to become advocates for the multifamily building. Word-of-mouth recommendations are a powerful force, with 92% of consumers, on average, trusting recommendations from friends, family, and reviews. By delivering exceptional move-in experiences, leasing teams can encourage positive word-of-mouth and attract new residents.

7️⃣ The Cost of Missed Opportunities: Neglecting the onboarding process can be costly. It’s estimated that it can cost up to five times more to acquire a new resident than to retain an existing one (depending on your building type).

By prioritizing personalized experiences, building trust, seeking feedback, and delivering exceptional onboarding, buildings can create a solid foundation for long-lasting resident satisfaction, retention, and advocacy!

Ready to elevate your resident onboarding experience? Connect with Moved at NAA Apartmentalize from June 7-9 in Atlanta and discover the power of automation and personalization. Book time with our team here.

Your Ultimate Moving Guide: Preparing for a Seamless Apartment Transition

Moving to a new apartment can be an exciting adventure, but let’s face it, the process of actually moving is often anything but fun. Between packing, coordinating movers, and trying to stay organized, it’s easy to feel overwhelmed. But fear not! We’ve got you covered with this ultimate moving guide, packed with tips and tricks to make your move a breeze. Plus, we’ll introduce you to Moved, your new best friend, in coordinating your move and booking reliable movers. So grab a cup of coffee, put on your favorite playlist, and let’s dive in!

Start Early and Plan Ahead: Moving requires careful planning and organization. Begin by creating a detailed timeline and checklist to stay on top of tasks. Start at least 8 weeks before your move-in date to allow ample time for preparation.

Budget and Finances: Determine your moving budget and factor in costs such as security deposits, moving company fees, packing supplies, and any utility connection charges. It’s crucial to have a financial plan in place to avoid any last-minute surprises.

Research the Neighborhood: Familiarize yourself with the new neighborhood before you move in. Research local amenities, nearby schools, hospitals, grocery stores, public transportation options, and recreational facilities. This knowledge will help you settle in more quickly and comfortably.

Notify Important Parties: Notify your current landlord about your move-out date and start the process of ending your lease. Inform your utility providers, cable/internet companies, and postal service about your change of address. Leaving a building that uses Moved? You’re in luck! Moved will help coordinate all the move-out details through your resident portal.

Declutter and Organize: Moving is the perfect opportunity to declutter and streamline your belongings. Sort your items into categories (keep, donate, sell, discard) and decide what you truly need in your new space. Hold a garage sale or sell items online to lighten your load and make some extra cash.

Packing Strategies: Start packing early, beginning with non-essential items. Invest in quality packing supplies such as sturdy boxes, bubble wrap, packing tape, and markers. Label each box with its contents and the room it belongs to. Create an inventory list to keep track of everything.

Change of Address: Update your address with the post office at least a week before your move. Notify your family, friends, and important contacts about your new address to ensure uninterrupted communication.

Hiring a Moving Company: If you choose to hire professional movers, research reputable companies in your area or have Moved to help you coordinate your movers! Moved can help you get quotes from multiple providers, read reviews, and compare services offered. Book your movers well in advance to secure your desired moving date.

Packing Essentials Box: Prepare a box of essentials that you’ll need on moving day and the first few days in your new apartment. Include items like toiletries, medications, a change of clothes, bed linens, basic kitchen supplies, and important documents. Keep this box separate and easily accessible.

Protect Your Belongings and Your Peace of Mind: While moving into a new apartment is an exciting time, it’s crucial not to overlook the importance of insurance. Accidents happen, and having the right insurance coverage will ensure that your belongings are protected in case of unforeseen events. If you are a resident of a Moved building, you can view insurance options in your portal.

Preparing for Moving Day: Ensure all your belongings are packed and ready to go before the moving day. Defrost and clean your refrigerator, disconnect appliances, and disassemble furniture if necessary. Take pictures of the setup of any electronic devices for reference during reassembly.

Final Walkthrough: Perform a final walkthrough of your current apartment to ensure it’s clean and in good condition. Take photographs as evidence of its condition when you vacate. Return keys and settle any outstanding payments or obligations with your landlord.

Moving into a new apartment doesn’t have to be a stress-inducing nightmare. By following these tips and enlisting the help of Moved, you’ll be well on your way to a smooth and hassle-free move. Remember, organization, decluttering, and a little bit of humor can go a long way!

Learn more about Moved & booking movers here.

Moved helps LeFrak Streamline the Move-in Process to Deliver Best-in-Class Service.

With over 100 years of experience owning, developing, and managing properties, LeFrak is an established and respected presence in multifamily real estate. LeFrak is one of the largest privately-held apartment owners in the country, managing 20,000 units spread across New York City, Jersey City, South Florida, and the West Coast. In New York and New Jersey alone, their affiliates own and manage over 120 luxury residential properties offering services and amenities associated with the finest living. It’s no wonder then that LeFrak looked to Moved to help them perfect the fine art of stressless moving as one more way they can cater to their discerning clientele. “We first learned about Moved from a trusted industry colleague,” explained Mario Gaztambide, Head of Residential Real Estate for LeFrak.

When I set up the demo, I was completely blown away by the efficiency of the service. It was something really unique to the market and something we just weren’t doing with our current systems.

He went on to say that before using Moved, the move-in process was chaotic.  

“Prior to implementing the Moved platform, a lot of the move-in information lived on separate documents that were emailed to the prospect or provided at the leasing office, and it created a jumble of materials that were hard to navigate.”

Implementing the Moved platform has proven to be a solution to a problem we didn’t fully know we had. Ensuring that our teams can deliver a streamlined and efficient move-in experience has greatly improved resident satisfaction.

Mario described how important Moved is as a tool to provide best-in-class service to young professionals who are relocating for work, “Moving is a stressful experience and probably one of the largest financial commitments that our residents make in the year, so we want that process to be comfortable, efficient and seamless.”

“In the urban areas in which we operate,” Mario continued, “roommates are a very large part of our incoming tenancy. That creates certain challenges when you have different members of a household coming from different states at different times.

The Moved platform really allows us to organize that in a much more efficient manner, and it allows our team to ensure that they deliver the same best-in-class service and experience to all members of the household who may not be moving in at exactly the same time.

Learn more about Moved and how we can improve the move for your residents, save time for your teams and boost your ancillary service revenue. Contact us to schedule a demo.

Top 4 Tips to Stay Organized During a Move

Staying organized can make the difference between a hair-pulling nervous breakdown and a calm, efficient move by the books. Here are four tips to help you stay centered and focused amidst the whirlwind of tasks required during the moving process.

1. Create and Use a Moving Binder/Notebook

You’ll be juggling a lot of balls throughout the moving process — best to keep everything organized in one place. Here is a sample list of things to include and keep track of:

-Lay out your master moving checklist.
-Plan your budget and refer back to it regularly.
-Keep an inventory of everything you’re moving, selling, donating, or throwing away, etc.
-Write down and compare quotes of different moving companies, rental trucks, storage units, insurance options, etc.
-Take notes on the pros and cons of different places during the home/apartment hunt.
-Gather important phone numbers: moving company, insurance company, truck driver, real estate agent, broker, new landlord, handymen, etc.
-Keep important papers: receipts, bill-of-lading, insurance contracts, paint swatches, etc.

2. Go Digital

Given the world we live in, what would an activity be without technology to help you out?! Of course, there is Moved, which we highly recommend. No worries if you are not a resident with our technology as a part of your building offerings you can still hire movers here. Along with that, Evernote and Wunderlist are two of the most popular planning apps in the world and work great as a digital to-do list. Both Sortly and Snap N Pack are designed for moving and allow you to easily print scannable QR codes to put on boxes, which sync with photos you’ve taken of the box’ contents. Never again will you wonder what’s in all those boxes you labeled “Misc”!

3. Label Boxes

Labeling boxes makes the experience better for everyone, you, your family/friends, and the movers. Not only will a solid labeling system help you remember what’s in the boxes for easy unpacking, but it will also help you keep track of everything you’ve packed/unpacked, and it will speed up the moving-in process by letting the movers know clearly where the boxes are going. They won’t need to ask you for directions every two minutes, leaving you free to wield your organizational magic elsewhere. There are many label systems out there — you can use computer labels, stickers, or a good old-fashioned large marker to get the job done. You can also use a color-coding system, e.g. yellow for the kitchen, blue for bathrooms, green for the living room, etc. Here are some more tips on how to pack for a stress-free move.

4. Pre-Plan Your Furniture Layout

This tip will require a measuring tape and a bit of upfront work — but trust me, it will pay off in the end! What you want to do is get a clear layout of your new home/apartment with accurate measurements. You can draw this out yourself or use a site like Urban Barn or Plan Your Room to speed up the process. Then, once you measure all your major pieces of furniture, you’re free to experiment with different floor plans!

While measuring everything will feel like a hassle, ultimately, you will save yourself lots of time and effort. Moving furniture around on paper or a computer is certainly easier than lugging it around your place. And as an added bonus, you’ll be sure that everything will fit! You don’t want to show up at your new place only to realize your couch won’t fit through the door.

For more help keeping your move running smoothly, make sure to check out more of our packing & moving blogs.

Thanks for reading! If you liked this post, please recommend it or share it with others. 🙂

Want to talk? Connect with Moved on FacebookTwitter, and Instagram!